Please wait
Please wait

This document contains Terms of Service and Privacy Policy for WeBeHome AB

Terms of Service



1. General

1.1 WeBeHome AB, company registration no 556766-4981, Box 17049, SE-167 17 Bromma, Sweden (referred to as "WeBeHome", "we" or "our") offers its customers applications, with the purpose of providing its customers with a Service for connected products.
1.2 By signing up to or start using the Service (as defined below), you agree to these terms of use ("Terms"), which shall constitute a binding Contract between you and WeBeHome.
1.3 WeBeHome may, in its sole discretion, make changes to these Terms. If you do not want to continue to use our Service after any changed version of these Terms, you may terminate these Terms by contacting us at the mail address support@webehome.com. Any changes to these Terms shall apply from the date when you accept these Terms, or thirty (30) days from the date when we have informed you of the changes.
1.4 For information regarding the processing of your personal data in relation to the Service, please read WeBeHome AB’s Privacy Policy.

2 The Service

2.1 Our Service consists of our mobile application (the ”App”), web portal (the ”Portal”), an internet cloud service (the “Cloud“) a user account (the “Account“), a service subscription (the “Subscription), a locally installed gateway (the "Smart Box“) and a locally installed alarm box (the "Alarm Box“) (together referred to as the "Service").
2.2 The App is provided to you free of charge and is available for download from AppStore and Google Play. The Portal is provided at https://webehome.com
2.3. A subscription is created when registering an Account and thereafter subscriptions can be ordered from the Portal. The Subscription defines which services that are available in the App, in the Portal and in the Cloud.
2.4 WeBeHome, or its licensor, shall retain all right, title and interest to the Service, including any intellectual property rights, related materials and information.
2.5 WeBeHome grants you a non-exclusive, non-transferrable, revocable license to use the Service during the term of these Terms. This granted right to use the Service shall not include a right for you to use any WeBeHome trademarks, service marks, trade names, logos, domain names or any other intellectual property rights for commercial use.
2.6 WeBeHome warrants that:
a) it has the right to enter into these Terms and grant the license herein; and
b) the intellectual property rights in and to the Service do not use or infringe any property or intellectual property rights of a third party.
2.7 WeBeHome does not warrant the correctness of information obtained from third parties and provided to you via the Service (including lack of such information). WeBeHome does not warrant the correctness of technical data transmitted from the Smart Box, Alarm Box and products connected thereto or data submitted to WeBeHome which has been entered into the App.
2.8 WeBeHome will provide you with updates and revisions of the Service within reasonable time after such updates and revisions are available to WeBeHome.
2.9 WeBeHome may, without prior notification, make changes to the Service or the method of providing it.
2.10 WeBeHome is entitled to block your access to the Service if you misuse our Service or otherwise commit a breach of these Terms. In such case, we will notify you prior to blocking you from using the Service. We also reserve the right to, at any time, provide you with new user credentials, regardless the reason for such change.
2.11 WeBeHome will provide support of the Service to the extent stated on WeBeHome's website webehome.com.

3 Use of the Service

3.1 When using our Service, you undertake to:
a) not copy, decompile, disassemble, modify, reverse engineer or create derivative works of any part of the software in the Service;
b) ensure that you have the equipment and software that WeBeHome, on a website or by another written method, has stated is required to use the Service or which otherwise is clearly required for such use;
c) notify us immediately if you discover any infringements or attempted infringements of any intellectual property rights that may affect the Service;
d) follow any written instructions for the use of the Service provided by WeBeHome from time to time;
f) ensure that all of the information in the system is correct and up to date (e.g. email address, phone number, address);
g) ensure that each named User has its own Account; and
h) ensure that the Smart Box and Alarm Box is used only together with the products which it has been originally designed for.
3.2 You undertake to, at all times, ensure that your user credentials (such as user name and password) are kept confidential and secure so that no unauthorised third parties may access your user credentials. If your password is lost or stolen, or if you suspect unauthorised use of your account by third parties, please notify us and change your password immediately. If you do not notify us about any unauthorised use or suspicion thereof, you are solely responsible for all use of your user credentials on the Service.

4 Limitation of liability

In no event shall WeBeHome be liable for any special, indirect, incidental, consequential damage or loss of any kind, regardless of how it was caused and including but not limited to, loss of profit, loss of reputation or goodwill, loss of production, loss of business or business opportunities, loss of revenues or anticipated savings, or loss or corruption of data or information. If information provided through the Service is not correct and/or complete, and the customer has suffered any direct or indirect damage due to the customer relying on such information, WeBeHome is not liable for any costs related to such damage. This limitation will apply irrespective of whether such damage or loss was foreseeable or not at the time when these Terms were formed (even if advised of the possibility of such damage or loss).

5 Changes

. 7.1 WeBeHome shall be entitled to amend this Contract and update this Terms and the Privary Policy upon no less than six (6) weeks prior notice to Customer. Unless Customer notifies WeBeHome in writing of its objection to such amendment within fifteen (15) days of its receipt of notice of such amendment from WeBeHome then the amendment shall be deemed accepted by Customer. If, on the other hand, Customer notifies WeBeHome in writing of its objection to such amendment within fifteen (15) days of its receipt of notice of such amendment from WeBeHome then the Contract shall be continued under the existing terms without giving effect to such amendment.

6 Term and termination

5.1 These Terms shall apply between you and WeBeHome until terminated either by you or WeBeHome.
5.2 If not otherwise agreed, WeBeHome has the right to terminate access to the Service with a 3 months’ notice period before termination.
5.3 In particular, WeBeHome may terminate these Terms at any time and with immediate effect, in the event of actual or suspected unauthorised use of the Service, or non-compliance of Clause 3 of these Terms. No refund will be made if the Service is terminated before the end of a subscription period.
5.4 If WeBeHome terminates these Terms pursuant to Clause 5.3, you agree to that WeBeHome shall have no liability or responsibility to you to the fullest extent permitted by applicable law.

7 Disputes and governing law

6.1 Any dispute, controversy or claim arising out of, or in connection with, these Terms, or the breach, termination or invalidity thereof, shall be exclusively settled by the courts of Sweden.
6.2 These Terms shall be governed by and construed in accordance with the laws of Sweden.



This Terms of Service was last updated on: 24 May 2018





PRIVACY POLICY

When using WeBeHome's Service (as defined below), you provide us with your personal data. Your privacy is important to us and we strive always to protect your personal data in the best possible way. This privacy policy (“Privacy Policy”) describes what kind of information we collect about you, how it is used, what steps we have taken to protect your personal data and how we share it. We also describe what rights you have in relation to your personal data.
When you register to or start using our Service, we will collect, save and otherwise process your personal data under this Privacy Policy.

1. Scope of this Privacy Policy

This Privacy Policy applies to the personal data we collect about you when you use our mobile application (the ”App”), our web portal (the "Portal"), an internet cloud service (the “Cloud“) a user account (the “Account“), a service subscription (the “Subscription), a locally installed gateway (the "Smart Box“) and a locally installed alarm box (the "Alarm Box“) (together referred to as the "Service"). The Privacy Policy does not apply to personal data collected by any of our external partners for their use. WeBeHome is not responsible for the personal data processing that such external partners do for themselves. The Privacy Policy, however, is applied in relation to the personal data our external partners share with us and which we use ourselves, as described in detail in the sections 4.1.

2. Who are we

We are WeBeHome AB, company reg. no. 556766-4981, and we are responsible for the processing of your personal data. All references in the Privacy Policy to “we”, “us” or “our” refer to WeBeHome AB.

3. Changes

We may make changes to this Privacy Policy from time to time. If we make changes to the Privacy Policy, the new version is applicable when we publish this in our mobile application or otherwise communicate this with you. At the bottom of this Privacy Policy, you can see when we last updated this Privacy Policy.
If any change implies a reduced protection of your personal data, this change will not apply to the data we received from you before the change was made.

4. Collection

4.1 What categories of personal data do we process We will process the personal data you have provided to us through our Service and those products you connect to the Service for the purposes set out below in section 5. The personal data we process consists of:
1. Users details (name, photo, address, e-mail address, phone number and credentials)
2. GPS coordinates of your installation
3. Data about connected products (id, descriptions, versions, technical info, readings, location, credentials)
4. Status of connected products (connected, disconnected, failed, removed)
5. State of connected products (open, closed, temperature, humidity, light condition, armed, disarmed, lock, unlocked etc)
6. Images from connected IP-cameras
7. IP-addresses
8. Transactional data (data between the different components in the Service, between the Service and connected products and between the Service and the users)
9. Information of usage of our Service
10. Historical data (of point 3, 4, 5, 6, 8 and 9)
11. Orders, payment details and financial transactions

4.2 How we collect your data We collect your data directly from you when you register through the Service. Your data is also collected via the products that are connected to the Service.

5. Purposes of the processing and legal basis for such processing

WeBeHome will process your personal data for the purposes set forth below. For each purpose WeBeHome must have a legal basis. A legal basis could e.g. be (i) your consent to the relevant processing activity, (ii) that the processing is necessary for the performance of a contract to which you are a party, or (iii) that WeBeHome or a third party has a legitimate interest to process the personal data which is not overridden by your interest of not having the personal data processed. Under each purpose listed below, the legal basis that WeBeHome relies on will be identified.
In order for WeBeHome to perform its obligation to provide you with its Service under the Terms & Conditions entered into between you and WeBeHome, you are required to provide certain personal data to WeBeHome as set out below.
If your consent is identified as the legal basis for a purpose listed below, we will not process your personal data for such purpose without having obtained your consent thereto. Furthermore, you have the right to withdraw your consent at any time by sending us an e-mail using the user contact information specified in section 11. You can choose to only withdraw your consent for certain specific purposes. Please note that the withdrawal of the consent does not affect the lawfulness of the processing based on such consent before its withdrawal.
Your personal data will not be used in a manner that is inconsistent with the purpose for which the data was collected. We process your personal data for the following purposes:

a) Administration of Account
WeBeHome uses your user details for the purpose of administrating your account with us. This processing is based on WeBeHome's legitimate interest of securing our Service.

b) Delivery of Service
WeBeHome uses your user details, data, status and state of connected products, historical data, IP-addresses, images and transactional data in order to enable the application and other services to provide you with the status of the devices you have connected to our Service. This processing is based on the performance of contract for the services.

c) Surveillance
WeBeHome transactional data, data of connected products and status and state of connected products to monitor the uptime and performance of the Service. This processing is based on the performance of contract for the services.

d) Product & Service development
WeBeHome uses your transactional data, status and state of connected products, historical data, information of usage and IP-addresses for the purpose of evaluating the quality of the service, performance, usage, device communication and battery quality. We do this to get input to improve the Service and to provide a better user experience. This processing is based on our legitimate interest to offer new and improved functionality to our users.

e) Providing support
WeBeHome uses your user details, status and state of connected products, historical data, transactional data, IP-address for the purpose of providing support and locate errors in your installation. We also use the data to recreate any issues you may experience in our test lab. This to be able to provide a solution to you. The information you provide will be used by us to contact you in the event of an issue with your system. This processing is based on the performance of our contract with our users.

f) Administration of newsletters
WeBeHome uses your name and email for the purpose of providing updates about the products and services we provide, which we will distribute in a newsletter. This processing is based on WeBeHome´s legitimate interest to communicate news and service offers to our users.

g) Customer surveys
WeBeHome may use your user details for the purpose of making customer surveys. This processing is based on our legitimate interest to provide an improved service to our users.

h) Business development
WeBeHome may use your status of connected products, state of connected products and historical data for the purpose of business development. This processing is based on our legitimate interest to offer new services to our users.

i) Marketing
WeBeHome may use your name, email, user details, GPS location, status of connected products, state of connected products and historical data (status and state of products) for direct marketing of our Service to you. This processing is based on WeBeHome's legitimate interest of marketing additional and/or complementary products or services to you and informing you of new functionality of your products or services.

j) Profiling
Your data and information about usage may be used to profile your usage, combine and aggregate this information with other users to provide knowledge that we can use to market our services to
a) new potential customers
b) to our existing customers
c) potential customers living close to our current customers.
This processing is based on our legitimate interest to offer our services to new and existing customers.

k) Financial
WeBeHome uses your user details, data about connected products, order, payment details and financial transactions for the purpose of delivery and accounting. This processing is based on WeBeHome's requirement to pursue applicable legislation, such as accounting laws.

6. How we share your personal data

Depending on which parts of the services you use we may share your data with the companies within our reseller and partner network as set out in Annex 1. The personal data will be used for the same purposes for which we originally collected it. In order to fulfil the purposes listed above, WeBeHome will also share your personal data with the following of our external partners.
a) Securitas AB (alarm central and guard service)
b) Space2u (hosting of cloud service)
c) Mandrill & MailChimp (outgoing email service)
d) PushWoosh (outgoing push notification service)
e) TellusTalk (outgoing SMS)
f) ZenDesk (support tool)
g) PayEx (credit card payment service)
h) TeamViewer (remote support)

7. Transfer of personal data outside of the EU/EEA

WeBeHome stores and processes your personal data within the EU/EEA. WeBeHome will transfer your personal data to other companies outside of the EU/EEA and to the third countries listed below. If the EU Commission has not decided that a country listed below ensures an adequate level of protection for your personal data, then we will provide a description of the safeguards implemented by us or the legal basis relied on by us to ensure that the transfer of your personal data is in compliance with European data protection legislation. For information about transfer of information outside of the EU/EEA, please submit a written request to us via the contact information specified in section 11.
a) GDX Security (restricted to user details and data about connected products for customers in Norway)
b) Prosystems Carl restricted to user details and data about connected products for customers in New Caledonia)
c) Technoimport (restricted to co user details and data about connected products for customers in Columbia)

8. Links to other sites

There are links to third party sites on our web site. Please note that this privacy policy does not automatically apply to these third party sites.

9. Retention period

WeBeHome will keep your personal data in accordance with the data retention time periods set by WeBeHome. You will find more detailed information on the retention time periods below. WeBeHome will save some categories of your personal data for as long as your account is registered with WeBeHome. You may unregister your account with us at any time.
If you choose to unregister your account, and the account is the owner account for the service we will delete your personal data (except for personal data needed to pursue legislation, such as accounting laws and warranty, including name, email, user details, and aggregated personal data, i.e. unidentifiable data).

The following categories of data will be processed for up to two years after collection for the purpose of delivering the service, product & service development and providing support
• Status of connected products;
• State of connected products;
• Historical data (status and state of products);

The following categories will be not be retained. They cached while being forward between connected device and user and then dropped.
• Images from ip-cameras for live view

The following categories will be processed for up to 30 days unless user selected to be stored for a longer time for individual image sequences
• Stored images from ip-cameras

The following categories will be processed for up to 30 days.
• Transactional data

The following categories of data will be processed as long as you are a registered user, for the purpose of administrating the account, delivery of service, product & service development, providing support
• User details
• GPS Location
• IP addresses
• Data about connected products
• Information of usage

The following categories of data will be processed for marketing purpose until opting out of this processing
• Email
• User details
• GPS Location
• Status of connected products
• State of connected products
• Historical data (status and state of products)

If you or your connected products have not been active for two years (from the date of last usage), the information will be deleted.

The following categories of data will be processed until passed seven calendar years for the purpose of pursue applicable legislation, such as accounting laws.
• Orders, payments and financial transactions used in accounting
• User details used in accounting

10. Your rights

If you wish to exercise your rights towards us as described below, you can do this by sending a written application signed by you together with your name, address and a copy of your identification card using the contact information specified in section 11. The exercise of these rights is free of charge.
Note that WeBeHome will always make an assessment of a request to exercise a right to determine whether the request is valid. All rights listed below are not absolute and exceptions may apply.
Right to revoke consent
You have the right at any time to withdraw any consents you have provided when you registered through our mobile application, or otherwise, regarding our processing of your personal data.

Right to access
You have the right to receive a copy of the personal data that we process about you.

Right to correct data
You have the right to have your data corrected and/or completed if it is inaccurate and/or incomplete.

Right to erasure
You have the right to request that WeBeHome erases your personal data without undue delay in the following circumstances:
- The personal data is no longer necessary in relation to the purposes of the processing;
- If you withdraw your consent for a processing activity and there is no other legal basis for the processing;
- You make a valid objection to the processing of your personal data;
- The personal data has been unlawfully processed; or
- The personal data has to be erased for compliance with a legal obligation.

Right to restricted processing
You may request that we restrict the processing of your personal data in the following circumstances:
- The accuracy of the personal data is under examination;
- The processing is unlawful or is no longer needed for the purposes of the processing but you oppose the erasure of personal data and request restriction instead;
- WeBeHome no longer needs the personal data but you need the personal data for the establishment, exercise or defence of legal claims; or
- You have objected to the processing of your personal data and such objection is under verification.

Right to data portability
You are entitled to have your data transferred to another service provider (so-called data portability). The right to transfer your personal data pertains to the personal data you have provided to us and when the processing is based on consent or performance of a contract.

The right to object
In addition to the aforementioned rights, you may at any time, for reasons relating to your particular situation, object to any processing based on WeBeHome’s or a third party’s legitimate interest. If you object we have to demonstrate that we have compelling legitimate interests for such processing or that we need the personal data for the establishment, exercise or defence of legal claims.

Right to object to direct marketing
You have the right to, at any time, object to the processing of personal data for direct marketing purposes. If you do this, WeBeHome may no longer process your personal data for such purposes.
Complain to the Swedish Data Protection Authority
If you believe that we are processing your personal data incorrectly, you have the right to lodge a complaint with the supervisory authority.

11. Contact us

If you have any questions about the processing of your personal data, you are always welcome to contact us at the following address or e-mail address:

WeBeHome AB
Box 17049
167 17 Bromma
support@webehome.com



Annex 1

GDX Security (restriced for customers in Norway)
Alert System (restriced for customers in Netherlands)
Prosystems Carl (restriced for customers in New Caledonia)
Technoimport (restriced for customers in Columbia)




This Privacy Policy was last updated on: 1 November 2018

Company information

Back to top

COPYRIGHT © 2008-2019, WE BE HOME AB, ALL RIGHTS RESERVED

Facebook  LinkedIn  Google bookmark  Digga